Returns & Exchanges

At ZERO Electric Scooters, we want to ensure you are fully satisfied with your high-performance ride. If you are not completely happy with your purchase, you can return your scooter in its original condition within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Scooter

  Pack the scooter securely in its original factory packaging, including the charger, toolkit, manual, and all protective foam inserts to prevent transit damage.

• 3.
  Ship to Service Center

  Affix the provided shipping label to the box and drop it off at an authorized carrier location; please ensure the odometer reads less than 10 miles to qualify for a full refund.

• 4.
  Inspection and Refund

  Once our technicians verify the unit's condition and battery health, your refund will be processed to your original payment method within 5-7 business days.